Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Printer Parts.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- parts with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@skyprinterpart.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@skyprinterpart.com and send your item to: {physical address}.
Shipping returns
To return your product, you should mail your product to: Newan Apt, Building No – 4, 2nd Floor, Pelhar, Rd, opp. Avdhoot Ashram, Nala Sopara, Maharashtra 401203
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
| Product Type | Return/Refund Policy |
| Brand New (Manufacturers Sealed Pack) | No Returns/Refunds/Replacement |
| Brand New (Import OEM Product) | No Refund/Returns – Replacement (in case not working) – Within 5 Days of Delivery |
| Tested Pulled/Used Product | Refund/Replacement/Returns Accepted (in case not working) – Within 5 Days of Delivery |
| Category | Returns Window, Actions Possible, and Conditions (if any) |
| Pulled/Used Products under Copier, DMP, Inkjet, Laser, Plotter Spare Parts | 5 Days / Refund or Replacement |
| Manufacturer Sealed Products under Copier, DMP, Inkjet, Laser, Plotter Spare Parts | No Refunds or Replacement (All Functionality Related Issues will be handled by Product Manufacturer) |
| Printer Consumables such as Ink and Toner Cartridges, Photo Paper and Lamination Pouches | No Refunds or Replacement |
| UnBoxed Printers | No Refunds or Replacement (All Functionality Related Issues will be handled by Product Manufacturer or by their respective Service Centers) |
| Brand New Printers | No Refunds or Replacement (All Functionality Related Issues will be handled by Product Manufacturer or by their respective Service Centers) |
| No Returns Products | Some products in the above categories are not returnable due to their nature or other reasons. |
| Full Refunds / Replacement / Exchange | If the product is different from what was ordered, or the product quantity is shortly delivered. |
To start a return, you can contact us at info@skyprinterpart.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@skyprinterpart.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Need help?
Contact us at info@skyprinterpart.com for questions related to refunds and returns.